Talent Groups | UCCE Engineer | san jose, ca

Talent Groups • san jose, ca, us • 2w ago

Job description:

In-depth knowledge of Cisco Unified Contact Center Enterprise (UCCE) and Cisco Voice Portal (CVP).
Good understanding of Cisco UCCE Architecture, deployment models, and components.
Hands-on experience in Cisco UCCE Call flow scripts.
Good knowledge and hands-on experience in Cisco CVP Scripting.
Good hands-on experience in the CVP Micro app and knowledge of the VXML application.
Good hands-on experience in VXML Gateway configuration and troubleshooting.
Knowledge in Cisco Unified Intelligence Center Reporting (CUIC).
Knowledge of Cisco Unified Communication technologies and products (CUCM, CUCM IM&P, CUC)
Good understanding of various APIs, SDKs, and protocols used for automation: AXL, REST, SOAP
Ability to troubleshoot UCCE/CVP solutions covering multiple products and features and drive incidents toward resolution.
Able to identify problems, acquire ownership, and deliver solutions at high customer satisfaction.
Excellent written and verbal communication, interpersonal, and presentation skills.
Proven planning, prioritization, and organization skills
ITIL Foundation level knowledge

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